Cancellation instructions

Information about the right of withdrawal for consumers

You have the right to cancel the contract of sale within fourteen days without stating reasons. The cancellation period is:

(1) fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods, or

(2) incidentally, fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must notify us (yooneeque UG (limited liability), Hönower Str. 34, 10318 Berlin, by means of a clear statement (e.g. a letter sent by post, or e-mail) of your decision to withdraw from this contract. You can use the attached model revocation form*, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we shall reimburse you for all payments, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) without delay and at the latest within fourteen days from the date on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

We bear the cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.

*see the box below (If you want to cancel the contract, please fill out this form and send it back to us.)

Model withdrawal form

At: yooneeque UG (limited liability), Hönower Str. 34, 10318 Berlin
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
Ordered on (*) / received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s)
(only when notified on paper)
(*Delete as appropriate)

Contracts excluded from the right of withdrawal

The right of withdrawal described under section 13 does not apply to the contracts listed in section 312G para. 2 BGB, which are in particular:

  • Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312G para. (2) No. 1 BGB).